Cancellations and Refunds Policy
Last updated: September 2, 2025
This policy outlines our approach to cancellations and refunds for ExcelAI subscriptions. We strive to be fair and transparent in all our policies.
1. Subscription Overview
ExcelAI offers monthly access for ₹100, providing unlimited access to our Excel template generation service for 30 days.
- One free template for all new users
- ₹100 payment provides 30 days of unlimited templates
- No automatic renewal - pay only when you want access
- No long-term commitments required
2. Access Expiration
No Cancellation Needed
Since there are no automatic renewals, you don't need to cancel anything. Your monthly access simply expires after 30 days.
How Access Works
- Each ₹100 payment provides exactly 30 days of unlimited access
- Access expires automatically after 30 days
- You revert to the free tier (no template generation) after expiration
- Your account and data remain intact for future payments
- Pay again whenever you want another 30 days of access
💡 How It Works
Think of it like a monthly gym pass - pay ₹100, get 30 days of unlimited access, then it automatically expires. No subscriptions, no auto-renewals, full control over when you pay.
3. Refund Policy
7-Day Money-Back Guarantee
We offer a 7-day money-back guarantee for first-time subscribers. If you're not satisfied with our service within 7 days of your first payment, we'll provide a full refund.
Refund Conditions
✅ Eligible for Refund
- First-time subscribers within 7 days of payment
- Technical issues preventing service use
- Duplicate payments or billing errors
- Service not working as described
❌ Not Eligible for Refund
- Requests made after 7 days of payment
- Change of mind after using the service extensively
- Subsequent payments (only first payment eligible)
- Violation of terms of service
Partial Refunds
We generally do not offer partial refunds for unused portions of the 30-day access period. However, we may consider partial refunds on a case-by-case basis for exceptional circumstances.
4. How to Request a Refund
To request a refund:
- Contact our support team at manjiri.avyaya@gmail.com
- Include your account email and payment details
- Explain the reason for your refund request
- Provide any relevant screenshots or details
Response Time
We typically respond to refund requests within 24-48 hours. Approved refunds are processed within 5-7 business days.
5. Refund Process
When a refund is approved:
- Refunds are processed back to the original payment method
- Credit card refunds typically take 3-5 business days
- Bank transfers may take 5-7 business days
- You'll receive email confirmation when the refund is processed
- Your monthly access will be terminated early (if applicable)
6. Billing Disputes
If you notice any billing errors or unauthorized charges:
- Contact us immediately at manjiri.avyaya@gmail.com
- Provide transaction details and explain the issue
- We'll investigate and resolve the issue within 3 business days
- Unauthorized charges will be refunded promptly
7. Service Credits
In cases where a full refund may not be appropriate, we may offer service credits instead:
- Extended 30-day access periods
- Additional template generation credits
- Compensation for service interruptions
8. Force Majeure
We are not liable for refunds due to circumstances beyond our control, including but not limited to: natural disasters, government actions, internet service provider issues, or third-party service outages.
9. Changes to This Policy
We may update this refund policy from time to time. Material changes will be communicated via email or through our service. The updated policy will apply to future transactions.
10. Contact Information
For refunds or any questions about this policy:
Support Email: manjiri.avyaya@gmail.com
Response Time: 24-48 hours
Contact Page: exceltemplategenerator.com/contact
💡 Need Help?
Before requesting a refund, consider reaching out to our support team. We're often able to resolve issues or provide assistance that might address your concerns.